Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nordiccnc.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nordiccnc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
14-day return policy
Should the goods purchased from our E-store not be suitable to you for some reason, you have the right to return the product within 14 days and get 100% refund (according to Sect. 2.6 of the e-store General Conditions).
In order to return the product, please complete our return form or send a withdrawal application in free form to the e-mail address mail(at)nordiccnc.com.
In the event of deterioration of the goods, the buyer shall be liable for the reduction in value if he has used the goods in a manner other than necessary to ascertain their nature, characteristics and functioning. In order to inspect the nature, characteristics and functioning of the products, the buyer may handle and use them only as he is normally allowed to do in the shop.
We will refund the sum paid for the returned product to the purchaser’s bank account without delay, but no later than within 14 days from the date we receive a withdrawal application from the purchaser. Nordic CNC may refuse to make a refund until the purchaser has returned to it the item that constituted the object of the contract or provided proof of having sent back the goods.
The return policy does not apply to goods that are not suitable for returning due to health protection or hygiene reasons and if the goods have been opened following delivery.
Return address:
Nordic CNC OÜ (reg nr: 10890667)
Posti 7
Paide 72713
ESTONIA
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size or colour. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.